Job Title: Order Management Analyst
Location: Dublin 24 – Hybrid
Duration: 11 months contract initially
Description:
* Order Management serves as a core business partner within the finance organization focused on the analysis of data from multiple sources and the development of scalable solutions to ensure accurate booking and reporting of revenue.
* We provide world-class support to our customers through collaboration across the organization.
* Our team promotes a dynamic culture, fostering personal growth and career development.
What you’ll do:
* Acquire and maintain in-depth knowledge of Client's Digital Media and Digital Experience software sales models for enterprise subscription and term licensing programs.
* Provide primary support for rest of world channel & enterprise accounts, including email and phone support, returns and credits processing, issue resolution and escalation management, order reviews & PO processing.
* Utilize Salesforce, Dynamics, and SAP (ECC, CC, and CI) to book enterprise opportunities and contracts for accurate downstream invoicing and revenue recognition using manual and semi-automated documented processes.
* Actively review sales pipeline and corresponding deal information to anticipate potential booking issues or negative customer experience impact and work to resolve them during the deal negotiation process.
* Conduct weekly reconciliations and other oversight activities to ensure accurate revenue booking/recording using SQL, Excel, Tableau and Power BI reports.
* Partner with the department's cross-geo/organizational teams focused on data management, innovation, integration (acquisitions), and enablement to find opportunities to drive efficiencies through streamlining processes and system improvements.
* Work cross-functionally with multiple internal Client’s Departments (Deal Desk, Revenue Assurance, Sales ops, Credit, Legal, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance, etc.), Enterprise Customers, and Partners.
* Support increased workload and additional hours when required-i.e., month/quarter-end.
What you need to succeed:
* Bachelor's degree or equivalent in a numerate or business field
* Fluent business English (written and spoken)
* You are meticulous, committed, adaptable, inquisitive, creative, respectful, collaborative, and confident.
* Competence with information management tools - SAP (ECC, CC), salesforce, SharePoint, or similar analytical and information management applications.
* Demonstrable experience in a role involving 'critical thinking': i.e., ability to analyze complex deals, make decisions, and problem solves self-sufficiently, without requiring ongoing direction setting.
* Excellent interpersonal and customer-oriented communication skills.
* Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities.
Highly Desirable:
* Minimum 2 years of Order Management (or similar) experience in this sector.
* Familiarity with Sequel, Alteryx, Power BI, and/or Salesforce reporting.
* A proven ability to build strong, trust-based relationships with business partners across the organization.
* Knowledge of revenue recognition rules/requirements related to software/services
* Good knowledge of operational quote to cash business processes.
* Exposure to contract negotiation/drafting, including Legal and Financial Governance.
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