Digital Transformation Programme Manager
On-Site Dublin
We are seeking a dedicated individual to play a crucial role in maintaining day-to-day ICT operations, supporting ongoing projects, and helping us achieve our business objectives.
* Main Responsibilities:
o Collaborate with external IT service providers to ensure reliable delivery of ICT services, covering server management, backups, disaster recovery, and cybersecurity measures.
o Lead the resolution of issues concerning existing Portal, Claims Management system, and MS Dynamics case management system.
o Ensure prompt resolution or escalation of ICT issues to minimize operational disruptions.
o Manage and communicate major IT incidents, providing accurate and timely updates to relevant users.
o Assist in overseeing external vendors and contractors to ensure alignment with organizational policies.
o Support the establishment and implementation of ICT-related standards and policies.
o Develop and maintain thorough technical documentation.
o Foster a culture of continuous improvement and quality service delivery within the IT department.
o Lead the procurement process for ICT services and products.
o Participate in the governance and oversight of digital and ICT solutions.
Requirements:
* Retailed third-level qualification and/or professional certifications in IT, with a minimum of 3 years of relevant postgraduate experience.
* Strong knowledge of IT infrastructure and demonstrated management skills.
* Experience in managing projects with multiple stakeholders and complex interdependencies.
* Proven track record in managing contracts and relationships with external suppliers.
* Knowledge and experience in IT security and data protection.
* Experience in IT service delivery with a strong customer service focus.
* Demonstrated initiative and a proactive approach to IT solutions.
* Working knowledge of IT technologies and experience in developing IT and data management strategies.
* Awareness of the latest IT trends and developments.
This is an exciting opportunity for a skilled programme manager to lead our digital transformation efforts. If you have the necessary expertise and enthusiasm, we encourage you to apply.