We are a Managed IT Services company based in Claregalway (Galway). We are seeking a motivated engineer – with at least 4 years’ experience.
If you are a driven and skilled IT professional, with a strong customer focus and experience in both remote support and on-site projects, this is a superb opportunity to continue to make use of your skills in a multitude of environments.
This role will entail both office-based remote support and attendance at customer sites across Galway for project-based deployments. You will work across our diverse client base, providing IT support to SMEs.
This role will suit someone that has already gained hands-on knowledge and experience in their IT career and is looking to build upon their proven core IT knowledge, and become a bona fide expert in their field.
General Experience (Must Have):
* At least 4 years of providing IT Support in a helpdesk or related role with both remote working & on-site experience.
* Excellent communication & interpersonal skills, with a positive "can do" attitude towards work, and towards our clients.
* Robust troubleshooting and strong analytical skills with demonstrated problem-solving ability.
* Comfortable with both working within a team and working on your own initiative.
* The ability to deal effectively with people at different levels and in different situations.
* Full, clean and valid Irish or EU driving licence.
Technical Experience (Some experience necessary):
* Remote Management & Monitoring (RMM) systems.
* Helpdesk ticketing systems.
* Setting up new laptops, desktops, servers & NAS devices, to a specific customised software configuration for our clients.
* Must be thoroughly comfortable with Microsoft Windows operating systems and their operation, including installation, support & maintenance.
* Microsoft Office Deployment especially Office 365 Cloud and Exchange Online.
* VoIP Telephony (Virtual PBX & Handset setups, Yealink).
* Wi-Fi Equipment.
* Installing Firewalls and Networking Equipment.
Knowledge:
* A Technical Diploma or Certifications (A+, Network+, Security+, MTA, MSCE).
Job Types: Full-time, Contract, Permanent
Schedule:
* Monday to Friday.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Information Technology
Industries: IT Services and IT Consulting
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