Desired skills:
Service Manager, Automation, MSP, Cybersecurity, Dublin, Permanent
Hybrid
Reperio has partnered with a fast-moving, tech-driven company operating at the forefront of managed IT services to find a Head of Services who will lead the evolution of both internal and client-facing tools.
This is a high-impact leadership role offering significant autonomy to shape internal systems, steer our product portfolio, and influence company-wide standards and strategy.
Responsibilities:
* Own and optimise the internal toolset (RMM, PSA, quoting, documentation, etc.)
* Act as product owner for key third-party platforms offered to clients
* Lead AI and automation initiatives across departments
* Ensure system-wide compliance with security and data protection standards
* Be a key contributor to operational standards and continuous improvement efforts
Requirements:
* Experience in an MSP environment
* Proven ability to manage and optimise IT platforms and SaaS ecosystems
* Strong knowledge of automation tools
* Familiarity with AI applications in business operations
* Hands-on experience with security frameworks and governance
* Strong communication, documentation, and project management skills
* Bonus: Knowledge of Kaseya/Datto, or relevant certifications (CISSP, ITIL, etc.)
Reperio Human Capital acts as an Employment Agency and an Employment Business.
Peter Megarity is recruiting for this role.
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