Empower, Connect, Evolve, and Inspire - these are the values that drive us and make BMI a company where you can thrive and grow.
ROLE INFORMATION
Job title: Order Processor
Function: Supply Chain - Planning, Logistics, Warehousing & Customer Service
Location: Dublin
Reporting to: Customer Service Team Manager
Direct reports: None
Job grade: B2
Standard Hours (inc shift pattern): Monday to Friday 08:30 - 17:00
Role summary
As an Order Processor, you will accurately process and amend orders and build positive relationships with both internal and external customers. You’ll support the achievement of sales and volume targets by maximizing orders and correcting any queries and errors. Support the customer service representatives to ensure we provide excellent customer service.
Main Responsibilities
1. Organisation of inbound email mailboxes and distribution of customer queries.
2. Accurately process orders by direct order entry onto the Company‘s computer database and check and release orders.
3. Making outbound calls to customers to clarify any order queries where required. Seek written confirmation from customers if there are any amendments to the original order/quotation.
4. Create and maintain professional working relationships with all internal stakeholders, ensuring close communication with Field Sales on all account management matters, especially in the area of issuing and recording prices.
5. Ownership and accountability for their order book ensuring daily checks are completed, including advising customers of their collection & process.
6. Thorough personal performance contribution to individual and team results in line with the departmental KPI’s to help the company meet overall turnover and profitability.
Essential competencies, skills and experience
* Computer literate - Intermediate knowledge.
* Willingness and confidence to make outbound calls.
* Willingness and openness to learning new skills.
* Self-motivated with a good telephone manner.
* Professional communication skills both verbally and written.
* Keen eye for detail with the ability to spot errors.
* Ability to handle multiple tasks effectively and efficiently.
* Resilience.
Desirable competencies, skills and experience
* Previous experience in a Data Entry / Order Processing role.
* Experience of working within a busy, fast-paced and demanding environment with the ability to work accurately within strict timescales.
* Experience of sales order processing.
* Knowledge of SAP & CRM systems.
* Knowledge of products related to the roofing industry would be advantageous.
About BMI
BMI is a new name backed-up with over 180 years of roofing experience and knowledge. Bringing together some of the industry’s most trusted local brands such as Redland & Icopal to become the largest supplier of both flat and pitched roofing and waterproofing solutions throughout Europe.
With over 120 production facilities across Europe, Africa and Asia, and more than 9,800 employees worldwide, we're well positioned to offer an unparalleled level of experience and innovation to our clients.
Our roofing products and systems are designed and manufactured in the UK. We have multiple manufacturing sites and distribution depots across the UK and Ireland with our UK&I Head Office based in Milton Keynes and our industry-leading BMI Academy is based in South Cerney, Gloucestershire.
Across these sites we offer a wide range of opportunities; from dedicated sales managers and technical experts to skilled operators in our plants, we value every role in the BMI Team and are united in delivering excellence for our customers and becoming the best roofing and waterproofing solutions company in the world.
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