Service Administrator Job Summary
We are seeking a highly skilled Service Administrator to join our team. As a key member of the service department, you will play a vital role in ensuring the smooth operation of our business.
Job Responsibilities
1. Invoicing and Administration: You will be responsible for preparing invoices, maintaining accurate records, and processing service plans and internal vehicle preparation invoices.
2. Documentation and Storage: You will maintain an efficient document storage system, allowing for prompt retrieval of information.
3. Communication: You will communicate effectively with the workshop and service advisors to ascertain the level of work required and provide quotations and invoices to customers.
4. Customer Service: You will ensure prompt customer follow-up and maintain high levels of customer satisfaction.
5. Administration: You will input information into our system, initiate ordering of parts, and complete other administrative tasks as specified by the Service Manager.
Required Skills and Qualifications
* Administration Experience: A minimum of 1 year of administration experience is beneficial.
* Communication Skills: Strong communication skills with internal and external customers, suppliers, and manufacturers are essential.
* Problem-Solving Ability: You must be able to identify and resolve customer issues in a professional and empathetic manner.
* Attention to Detail: You must have strong attention to detail and be able to work independently in a busy environment.
* Time Management: You must be able to manage your own time and workflow effectively.
Benefits
This role offers a unique opportunity to develop your skills and knowledge in a dynamic and fast-paced environment. As a Service Administrator, you will be part of a close-knit team that values collaboration and open communication.
Others
The successful candidate will be motivated, enthusiastic, and passionate about delivering exceptional customer service. If you are looking for a challenging and rewarding role, we would love to hear from you.