Pentamaster Automation (Germany) GmbH is part of the global Pentamaster Group, a leading provider of advanced automation solutions for the manufacturing, semiconductor and electronics industries. Pentamaster is globally known for sophisticated automated test equipment (ATE) and factory automation.
Key Responsibilities
Advanced Technical Support & Systems Engineering
Multidisciplinary Troubleshooting: Provide expert-level on-site and remote diagnostic support for complex automated systems, encompassing high-speed precision mechanics, electrical power distribution, and sophisticated software architectures.
Control Systems Architecture: Execute remote diagnostics and real-time logic adjustments for PLC (Programmable Logic Controllers), HMI (Human-Machine Interface), and multi-axis Motion Control systems to minimize Mean Time to Repair (MTTR).
System Optimization: Analyze recurring equipment failures and implement software or hardware "bug fixes" and performance enhancements in alignment with Pentamaster’s engineering standards.
Lifecycle Maintenance & Quality Compliance
Strategic Maintenance Execution: Lead Preventive Maintenance (PM) and Corrective Maintenance (CM) programs (Daily to Quarterly), ensuring all automated cells meet Dexcom’s stringent OEE (Overall Equipment Effectiveness) targets.
Regulatory Documentation: Maintain meticulous service records and calibration logs in compliance with ISO 13485 and FDA 21 CFR Part 11, ensuring all field actions are audit-ready.
Spare Parts Management: Direct the identification, sourcing, and installation of critical spare parts, maintaining an optimized local inventory to prevent extended production downtime.
Knowledge Leadership & Client Relations
Technical Upskilling: Design and deliver structured technical training modules and hands-on "shadowing" sessions for Dexcom’s internal engineering and technician teams.
SME Advisory: Act as the primary Subject Matter Expert (SME) on-site for Pentamaster, bridging the gap between Dexcom’s operational needs and Pentamaster’s R&D/Design teams in Malaysia or globally.
Requirements
Technical Skills & Experience
Education: Bachelor’s Degree in Mechatronics, Electrical/Electronic Engineering, or a related automation discipline.
Automation Proficiency: Hands-on experience with industrial automation platforms (e.g., Beckhoff, Rockwell/Allen-Bradley, or Siemens) and vision systems (e.g., Cognex, Keyence).
Motion Control: Proven ability to tune and troubleshoot servo drives, stepper motors, and complex robotic linkages (SCARA or 6-Axis).
Industry Experience: Minimum 3–5 years in a Field Service or Automation Engineer role, preferably within the Medical Device or Semiconductor sectors.
Soft Skills & Physical Demands
Analytical Mindset: Exceptional root-cause analysis skills (e.g., 5 Whys, Fishbone diagrams) to solve non-linear automation errors.
Communication: Ability to translate complex technical issues into actionable insights for non-technical stakeholders.
Flexibility: Willingness to support a 24/7 manufacturing environment and travel to various Dexcom or Pentamaster sites as required.
We offer:
A dynamic and responsible role in an innovative international technology company.
Collaboration within an experienced and motivated team.
International training and onboarding at our sites in Germany and Malaysia.
Competitive compensation with opportunities for professional growth.
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