“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.15,000 trained professionals250+ locations worldwideFortune 500Globally unified systemsScope of Position:To coordinate the clearance of freight documentation through the relevant customs authorities. Working with our customers to guide and advise on customs regulation requirements both in the origin and destination countries.Shift patterns may apply for this roleMajor Duties and Responsibilities:Coordinate the process customs clearance documentation for our customer baseDeal with the customs authority on a daily basis.Deliver an excellent customer service to all customers.Be the specialist for all customs compliance issues. Assist in resolving all issues with thecustomer.Assist in the review of all policies, procedures and controls put in place.Ensure the relevant regulations are in place for all customers/business.Identify Improvement Opportunities, Risks or IT Solutions which ensures the advancementof compliance and installs control.Develop & Utilise the Expeditors Network to ensure a uniformed approach throughoutthe region and exchange best practices.Work on assigned key account customers to ensure their needs are metContinue to develop knowledge on customs requirements, ensuring new regulations areunderstood and implemented where requiredEnsure Duty/VAT is processed correctly & collected as requiredEnsure any queries/refunds are followed up and resolved immediatelyReview, update & Retain all DLSOP’s. Ensure they remain updated and implemented efficiently. Assist Sales & Account Management with cost saving solutions & options.Complete daily, weekly audits on theall enteriesEnsure you keep up to date on the latest Customs Regulations updates & changes.Develop and issue the training of new staff within the dept. Update all current staff with changes & updates.Experience and Education:1 - 2 years experience within the Customs IndustryExcellent knowledge of Irish customs procedures & systemsEffective interpersonal skills.Ability to relate to customers and internal employees at all levelsPrevious experience with Word, Excel, Windows, Email, various PC based software
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