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The 5* InterContinental Hotel (part of the MHL Hotel Collection) is currently recruiting for a passionate Assistant Front Office Manager to join their team.
The InterContinental Dublin is located in the leafy suburbs of Ballsbridge, within close proximity to the RDS, Aviva Stadium and is on a frequently serviced bus & DART line. At InterContinental, we place a great deal of importance on assembling the best team possible. We hire motivated people, train them to perform their jobs superbly and create a working environment where they can flourish guided by passionately held goals, beliefs and principles. InterContinental can offer what many hospitality professionals dream of an opportunity to build a lifelong career that has both global potential and a real sense of pride in work well done.
InterContinental employees make the difference for our guests by creatively demonstrating our culture of service excellence. It is this culture that sets us apart from our competitors; an intangible quality that keeps our valued guests returning again and again and drives us to deliver the best service in the industry.
Main Duties & Responsibilities Include
* Main contributor to all Rooms Division and external operational briefs and planning meetings.
* Ensures that the team perform in accordance with the divisional SOP guidelines, while at the same time challenges these guidelines and suggests improvements.
* Proactively maximizes revenue opportunities and ensures that the Front Desk Agents are assisting in achieving key departmental targets.
* Focuses on the thorough and creative planning of day and night rooms operations pertaining to the arrival experience, lobby management, Concierge experience, guest recognition program, inventory management & departure experience.
* Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
Benefits
Gym Meal Allowance / Canteen
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Administrative and Support Services
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