The Powerscourt Hotel, Resort & Spa is currently recruiting for a Reservations Agent who is highly motivated, well organised and passionate in delivering memorable experiences to join our Reservations team.This role offers a competitive Salary and ongoing training.About Powerscourt Hotel Resort & Spa:Powerscourt Hotel Resort & Spa is an award-winning five-star property nestled in the foothills of the Wicklow mountains on the world-famous Powerscourt Estate, whose gardens were voted the third most beautiful gardens in the world by National Geographic. At Powerscourt Hotel our vision is to create extra-ordinary experiences for our guests with our exceptionally talented people.We form part of the MHL Hotel Collection, a renowned portfolio of well known, high profile Hotel's throughout Ireland and operate under the Marriott International, Autograph Collection.About the Role:As a Reservations Agent, you will be the first point of contact for our guests, representing the Reservations Department in a friendly, energetic and professional manner by telephone and email consistently delivering a Five-Star level of service to our guests in a fast-paced environment. You will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed guest expectations.Key responsibilities:Orchestrate and/or prepare the arrival of guests.Handle all guest opportunities by following the guidelines and ensuring guest satisfaction.Energise the Guest Relations process in daily contact with other departments.Review preferences to ensure they are actionable prior to entering the hotel systems.Knowledge of Opera, Open Table, MARSHA would be desirable.Maintain telephone etiquette and verbiage standards.Maintain complete knowledge of all hotel facilities/services, rooms, packages and hours of operationReview future reservations check for duplicate bookings, cancellations and special requests.Communicate necessary errors or needed updates on the hotels website.Full job description is available on requestThe ideal candidate will possess:Excellent command of the English Language, both written and oral.At least one years' experience working within a Hotel's Reservations or Reception department.Ability to input and access data in software applications (Opera PMS, Open Table, MARSHA, etc).Ability to work flexible hours, including weekends, holidays and evenings.Why join our team:Competitive SalaryAdditional leave in line with service after two years of serviceMonthly contribution towards employee's Health and Wellbeing after two years of serviceComplimentary employee bus service to and from Bray Dart station dailyLearning and Development with opportunities for career progressionEmployee Hotel Discounts for Marriott and MHL hotels.Complimentary Car ParkingMeals while on dutyEmployee Recognition AwardsUniform provided and laundered