Customer Service Representative Job Description
Main objective of the role is to deliver exceptional customer satisfaction through every interaction. Each customer engagement should be carried out with pride, passion, and care, inspiring shoppers through knowledge and expertise.
The ideal candidate will have/be able to:
* Engage with and prioritize customer needs, demonstrating strong attention to detail and organizational skills.
* Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience.
* Deal with all customer queries efficiently, professionally, and consistently with store policy.
* Maintain high standards of presentation across all areas of the store.
* Embrace new initiatives and adapt to changing work environments.
Main Responsibilities:
1. To live SuperValu brand-values: Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative
2. To demonstrate a proactive approach in providing excellent customer service
3. To handle customer inquiries in a timely and professional manner
4. To ensure that shelves are merchandised to the highest standard
5. To contribute to a fast-paced environment by embracing new ways of working
This role requires a customer-focused individual who can work effectively as part of a team. Previous experience in customer service would be advantageous but not essential.