Job DescriptionJob Title:Contact Centre – Telesales AgentRequired Language: DutchReport to: Contact Centre SupervisorLocation:Dundalk, Co Louth,IrelandAbout National Pen:At National Pen we strive to be the worldwide leader in providing high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.With a workforce from over 30 different countries with 19 working languages, we provide a very diverse and multi-cultural environment with on-going training to provide you with the tools to be successful.Overview of Role:We are seeking people who are hardworking, motivated, driven and of course fun As the Contact Centre Sales Agent you will be required to sell a range of National Pen product toexisting customersthrough outbound telephone calling.No cold callingrequired. In doing so, you will provide our customers with an incredible service, whilst establishing long-term customer relationships.What you will do:Calling existing customers and generating increased salesManage a database of unassigned accounts with associated Sales Revenue and Key Performance targetsEnsure customer issues are dealt with in an efficient manner, informing the customer of any new productsVerifying the order and customer details on-lineAchieve weekly individual sales targetsAttend weekly team catch up meetingsMaintain up-to-date knowledge of our products and processesReceive on-going training, support and coaching from your supervisorAny other duties/projects as directed by Senior ManagementWhat we give you:(If there's something important to you that's not on this list, talk to us :)Attractive relocation packageExcellent salary - great work is rewardedPaid holidaysFirst day inductionTwo weeks paid trainingContinuous coaching and mentoringCareer development programFree parking for your car and bikeSubsidized canteenNo Weekend and No Shift workStaff discountDiscounted gym membershipVouchersOrientation Assistance including Accommodation assistance, revenue, bank account set upMulticultural environmentSports and Social clubWeekly payrollFun events for employees, friends, and familyAmazing employee referral program so you can bring your friendsWhat we need from you:Fluent in the required languageMinimum of 1 year experience in sales, building relationships with key decision makersPassionate about delivering customer service and managing customer expectationsExcellent communication and negotiation skillsHave the ability to maintain professionalism under pressureAn energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skillsExcellent PC skills essentialHighly organised with a strong attention to detailSelf-motivated and goal orientedBe a team playerGood English