Summary
The mission of Apple's Strategic Data Solutions (SDS) team is to protect, optimize, and empower through strategically impactful machine learning and decision automation solutions. We cultivate deep functional expertise to serve business teams across Apple while maintaining an exceptional level of technical expertise and always leading with our values.
Description
The Fraud Investigator is responsible for analyzing orders to identify and prevent fraudulent activity, ensuring a positive customer purchasing experience. This role requires strong analytical skills, attention to detail, and the ability to make sound judgments in a fast-paced, high-volume environment.
Responsibilities
* Efficiently and accurately analyze orders to identify and stop fraudulent activity.
* Determine appropriate next steps for identified fraud.
* Monitor global fraud transactions.
* Engage with customers and/or financial institutions for order verification.
* Field order inquiries via an inbound phone queue, demonstrating a high level of customer focus.
* Build strong working relationships with immediate team members and other Apple Store Online groups.
* Work independently while contributing to a team-oriented culture.
* Excellent ability to analyze data and conduct investigations.
* Advanced problem-solving and decision-making skills.
* Excellent interpersonal skills, effective verbal and written communication with customers and partners.
* Passion for excellent customer focus and protection, ability to surprise and delight customers.
* Adept at navigating ambiguous and complex situations, demonstrating flexibility and adaptability in a dynamic environment.
* Excels at working independently to make timely decisions and take appropriate actions.
* A team player, actively contributing to a positive team culture.
* Strong attention to detail.
* Ability to identify business process improvements.
Minimum Qualifications
* Fluent in English and Turkish OR Fluent in English and Arabic.
Preferred Qualifications
* Fraud investigation experience.
* Experience dealing with case escalations.
* High-demand/fast-paced work environment.
* Self-motivated and customer-focused.
* Values inclusion, diversity, and fostering a culture where everyone is seen, heard, and inspired.
* Emphasis on listening, learning, amplifying diverse perspectives, and championing inclusion.