PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.
The primary purpose of the Service Operations Support role is to work in the Operations Centre providing support for our IT Services. The scope of the role will include batch scheduling & monitoring, service monitoring, event detection and notification, tier 1 troubleshooting & support tasks, incident management, backup & recovery, reporting.
This position involves working shift hours
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Responsibilities:
The Service Operations Support role will primarily focus on the run and optimization part of the IT service management lifecycle. The role will ensure that the monitoring of the platform, supporting services and transactional throughput of our customers transactions. Developing a cohesive relationship between technology and the business unit will be key to ensuring that services are operated effectively and meet the needs of the business. The role will involve:
* Manage the batch schedule through to completion
* Ensure that all requests are processed in a timely manner without affecting online service
* Manage the resolution and escalation of alerts from the monitoring tools
* Provide first level support if an issue arises during shift
* Produce client correspondence output across the group
* Maintain and supporting our change control procedures to ensure that quality changes are implemented with efficiency and ease
Requirements:
IT Service Management experience including:
* Incident and Problem Management
* Request Fulfilment
* IT Change and Release
* Service Acceptance
* Excellent written communication skills with experience in drafting documents and business communications.
* Continual Service Improvement using IT Service measurement - including process analysis and improvement
* Knowledge of Windows & Linux Operating Systems
* Knowledge of Collaboration & Productivity tools - Office and Exchange.
* 2+ years experience
This is a Permanent role based in Cork (Onsite)
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Is this you?
Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application.
We reserve the right to draw up a shortlist for interview.
The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.