Job Summary
We are seeking a highly organized and customer-focused individual to join our team as a Service Coordinator. The ideal candidate will have excellent communication skills, be proactive and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
About the Role:
* Schedule service appointments and coordinate field technician workloads;
* Communicate with customers regarding service status, delays, or updates;
* Process job cards, service reports, and invoices in a timely and accurate manner;
* Order and track parts required for service jobs, ensuring timely availability;
* Maintain accurate service records and documentation using internal systems;
* Liaise between service, sales, and parts departments to ensure seamless workflow;
* Provide administrative support to the Service Manager and technicians;
* Ensure excellent customer service is delivered at all times.
Requirements:
* Previous experience in a service and administrative role (automotive/machinery sector preferred);
* Strong organizational and communication skills;
* Comfortable working with service software and Microsoft Office;
* Ability to multitask and prioritize in a busy work environment;
* Customer-focused with a friendly, professional approach;
* Knowledge of agricultural or construction machinery is an advantage.
Benefits:
1. Competitive salary (dependent on experience);
2. Permanent, full-time position;
3. Monday - Friday regular working hours;
4. Career growth potential;
5. Supportive and experienced team environment;
6. On-site parking;
7. Exposure to a dynamic industry.
],