About AbbottAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.Abbott in IrelandAbbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.Abbott GalwayAbbott in Galway serves as the international hub for Abbott's Rapid Diagnostics business, which delivers annually more than 2 billion tests. As the global leader in point-of-care diagnostics, Abbott offers the broadest portfolio of best-in-class rapid tests, services, and handheld devices across all healthcare settings: the lab, the clinic, remote healthcare outposts, retail outlets, the patient's bedside and at home. Our industry-leading near patient tests and services are unmatched across key health and therapeutic areas, including: infectious disease, cardiometabolic & informatics, toxicology and consumer diagnostics.One of the key functions in Galway is Global Business Services, which provides number of shared services activities across finance, purchasing, quality, technical and customer services for Europe, Middle East and Africa (EMEA). Various global and EMEA commercial and operational management teams across our infectious disease and cardiometabolic businesses are also based in Galway, overseeing the supply of millions of rapid tests from HIV to diabetes to COVID-19, to patients in many regions across the world.Main Purpose of the RoleInternational Customer Service Specialist is responsible for arranging domestic and international shipments, allocating stock to orders, preparing commercial invoices, order confirmations and confirming order approval and handling customs clearance.Responsible for liaising with sales team, warehouse personnel and customers to ensure an excellent customer experience.Responsibilities:Responsible for arranging international shipments as per Inco terms, preparing and confirming order approval and to ensure a smooth transaction for the customersCoordinate shipments to and from factory, supplier, site, port and international locations.Process complaintsPrepare and send documentation that coincides with shipments and exportation and are responsible for export regulatory complianceAdherence and awareness of compliance and regulatory guidelines in customer set-up and supportManage and respond to customer requests for quotationsProcess orders to the committed customer timelinesCommunicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous mannerWork with others to ensure that accurate customer information is maintained in SAPResponsible for making sure any customer account changes are communicated to the relevant ownerKeep up-to-date on products and promotions, etc., that are necessary to provide customers with impeccable customer serviceReview and maintain customers' open orders dailyKeep CS and sales manager informed of all changes, issues and potential concerns of all customer accountsWork with warehouse or supply chain personnel as needed to ensure customer requirements are metComplete all customer or staff-requested reportingResponsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.Creating process documents in line with our Quality Management SystemAdhering to the process defined in QMSOther duties as assigned by the managerTruly customer focussedEducation & ExperienceIt would be desirable for the candidate to have a minimum of 3 years experience in shipping, domestic and export traffic terms, documentation and procedures or a proven track record.A thorough understanding of Customs regulations is advantageousA thorough understanding of Export controls is advantageousKnowledge and understanding of compliance and regulatory guidelines for setting up export customers is advantageousExperience handling tasks where attention to detail is critical to successProficiency with Excel and ERP Systems (preferably SAP), is advantageousExperience in auditing documents and project requirements is advantageousKnowledge and comprehension of basic contract terms and conditions is advantageousPrevious customer service experience in the healthcare industry is preferred but not essentialSelf-starterProfessionalArticulate & verbally presentableInteractive & engagingTime managementDealing with ambiguityCan do attitudeProven track record in multi-taskingExcellent problem-solving and customer service skills.Strong organisational and strategic planning skills.Good communication and administrative skills.Ability to work on own initiative with good interpersonal skills.