About the Role
As a healthcare expert, you will serve as the primary point of contact for clients seeking guidance on health insurance options.
You will provide expert advice and tailored recommendations to ensure each client receives optimal outcomes.
* Consult with clients via phone and email to assess their health insurance requirements.
* Conduct in-depth analyses to prepare personalized comparisons and reports.
* Liaise with insurers and clients to facilitate seamless communication and service delivery.
* Develop marketing materials for new business, renewals, and mid-term amendments.
* Maintain accurate records and update internal systems with client and policy information.
* Support the servicing and retention of client insurance programs.
* Ensure compliance with data protection regulations through meticulous record-keeping.
* Engage in ongoing training to stay current with health insurance products.
* Prioritize exceptional customer service and proactively manage client queries and renewals.
* Collaborate with team members and support management as needed.
Required Skills and Qualifications
* American Board Certified Practitioner (ABCP) certification
* Previous experience in a customer-focused role within the healthcare sector
* Ability to explain complex information clearly and concisely
* Analytical mindset with strong problem-solving skills
* Team player with a proactive, goal-oriented approach
* Ability to work independently and collaboratively