Morgan McKinley are partnering with a leading global logistics organisation to recruit a Logistics and Customer Support Coordinator based in Limerick.
This role will see you working closely with management, internal teams, warehouse operations, key customers and third-party carriers to manage daily customer support activities.
You will handle complex queries, drive high levels of customer satisfaction and ensure all shipment and delivery issues are resolved in line with agreed SLAs.
The position also involves supporting logistics planning activities and delivering effective supply chain solutions across key customer and retail sectors.
Key Responsibilities: Manage all daily customer queries via phone and email, ensuring resolution within agreed SLAs.
Proactively communicate and escalate operational or system issues impacting shipments, tracking through to resolution.
Produce and review KPI reports for key customers and internal stakeholders.
Handle customer complaints, completing root cause analysis and implementing corrective actions.
Manage carrier relationships, tracking orders through to delivery/return and resolving exceptions.
Monitor carrier performance against KPIs and drive continuous improvement initiatives.
Ensure timely order release and coordination with carriers to meet delivery commitments.
Support order management, outbound planning and participate in regular customer and carrier review meetings.
Qualifications & Skills: Fluency in written and spoken English is essential.
Minimum of two years' experience in customer service or logistics planning, ideally within a logistics or supply chain environment.
Strong communication skills with the ability to engage effectively with customers and cross-functional teams.
Excellent problem-solving skills with a proactive, solution-focused mindset.
Highly organised and detail-oriented, with the ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office Suite and experience using CRM or ticketing systems.
Strong team player with the flexibility to support colleagues during peak periods and holiday cover.
If this sounds like to role for you, please apply today
Alternatively, you can ring Aoife C. for more information on: .
Skills: Administrative Logistics Customer Service Call Centre