Insurance Advisor - Naas
Location: Kildare
Type: Permanent
Category: Customer Service, Sales
Salary: €27,000 to €30,000
Job Description
The primary function of the Personal Insurance Advisor is to deliver exceptional customer service that drives increased sales and business retention based on site in the branch.
* Provide a high standard of service to existing and new customers ensuring a great experience.
* Deliver on agreed targets for new business and retention through the use of selling and retention skills.
* Execute policy amendments efficiently, ensuring all aspects of our service provision meet customer expectations.
* Optimize opportunities for cross-selling, generating referrals while engaging with customers to maximize business growth opportunities within other channels/business units.
* Handle a requisite volume of calls efficiently, achieving call answering objectives for both the customer and organization.
* Work closely with team colleagues to collectively achieve overall targets set.
* Ensure all systems and procedures are complied with.
* Accrue and maintain comprehensive, up-to-date knowledge and information of the Company's Personal Lines and Commercial product range and compliance requirements.
* Complete relevant industry qualifications as appropriate.
Requirements
* Leaving Certificate or equivalent and/or a relevant third-level qualification.
* Customer-focused mindset.
* Excellent communication and organizational skills.
* Previous sales or customer service experience.
* Proactive, energetic approach and positive outlook.
* Proficient in MS Office Suite (MS Word, Excel, PowerPoint).
* Teamwork and collaboration skills.
* Problem-solving abilities.
* Target-driven and results-oriented mindset.