Job Title: Accommodation Services Manager
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* Key Responsibilities:
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1. Accommodation Team Collaboration: Work closely with the Accommodation team to deliver key responsibilities within agreed time frames.
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2. Work Area Organisation: Plan and organise work areas for the team, ensuring a smooth workflow and efficient operations.
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3. Guest Liaison: Provide exceptional guest care by effectively liaising with guests, colleagues, and hotel departments.
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4. Quality Standards: Ensure that rooms and public areas are serviced to the required standard, maintaining high standards of cleanliness and organisation.
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5. Cleaning Records: Maintain up-to-date cleaning records to track progress and ensure accuracy.
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6. Lost Property Management: Deal with lost property queries and logs in a timely and efficient manner.
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7. Flexibility: Be available to work evenings on a rotation basis as needed.
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Required Skills and Qualifications:
* Exceptional Guest Care: Provide outstanding service to guests, ensuring their needs are met and exceeded.
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* Attention to Detail: Maintain a high level of attention to detail, ensuring all tasks are completed accurately and efficiently.
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* Reliable Communication: Develop strong communication skills, building effective relationships with colleagues and guests.
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About This Role:
This is an exciting opportunity to join our Accommodation team as a highly skilled and motivated individual. As an Accommodation Services Manager, you will play a critical role in delivering exceptional guest experiences and contributing to the success of our Accommodation department.
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