Overview
Technical Support Associate – Norwegian Speaker | Galway City | Hybrid
Our client, a globally leading company in medical technology and healthcare, is seeking a motivated Technical Support Associate fluent in Norwegian to join their team in Galway, Ireland. This is a permanent full-time position based primarily on-site in Galway City, reporting directly to the EMEA/APAC Technical Support Team Lead.
Responsibilities
* Provide professional and friendly support by handling inbound customer calls and emails in Norwegian and English.
* Act as the first technical point of contact: analyze and resolve customer queries and complaints related to the assigned product portfolio.
* Document all customer interactions accurately according to internal standards.
* Clearly communicate investigation findings and solutions to customers via phone and written correspondence.
* Prioritize and manage customer inquiries in shared mailboxes according to company processes.
* Ensure timely response and resolution to meet individual, team, and company KPIs.
* Identify and suggest improvements to enhance the customer experience.
* Build and maintain product knowledge and share expertise within the team.
Your Profile / Qualifications
* Completed education, certificate, or degree in a relevant field (e.g., science, biomedical, healthcare, nursing, engineering) is an advantage but not mandatory.
* Previous experience in a call center or customer-facing role is beneficial.
* Full professional fluency in Norwegian and English, both spoken and written.
* Ideally at least 1 year of experience in a medical/clinical environment or technical support role.
* Strong analytical skills, structured working method, and excellent problem-solving abilities.
* Experience handling complex customer issues and technical troubleshooting.
* Proficient with MS Office (Word, Excel, PowerPoint, Outlook).
* Excellent communication skills, team player, and adaptable.
* Ability to prioritize tasks independently and take responsibility.
We Offer
* Permanent contract with a globally successful MedTech company.
* Attractive salary package including social benefits.
* Modern and dynamic workplace located in the heart of Galway City.
* Hybrid work model: 1 day remote, 4 days on-site.
* Various professional training and development opportunities.
* 30 days annual leave.
* Friendly team with an open company culture.
* Start date flexible.
How to apply
Interested? Even if you’re unsure if you meet every requirement, we encourage you to apply – we look forward to hearing from you!
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Staffing and Recruiting
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