Description
Responsibilities of this role?
* Technical Issue Resolution: Act as the first point of contact for customers experiencing technical issues with their payment terminals. Diagnose and troubleshoot problems to provide efficient solutions.
* Customer Support: Offer exceptional customer service by actively listening to customer concerns, providing clear and concise explanations, and ensuring customer satisfaction.
* Product Knowledge: Develop a deep understanding of our payment terminal products and stay up-to-date with technical advancements to assist customers effectively.
* Organisation: Maintain detailed records of customer interactions, including issue descriptions, resolutions, and follow-up actions.
* Team Work: Collaborate with colleagues and other departments to escalate and resolve complex technical issues, ensuring a seamless customer experience.
What Are We Looking For in This Role?
Minimum Qualifications
* High School Diploma or Equivalent
* Typically No Relevant Experience Required
Preferred Qualifications
* Previous customer service experience
What Are Our Desired Skills and Capabilities?
* Industry Knowledge - Ability to develop basic payments industry knowledge
* Research - Basic ability to research issues and resolve customer inquiries
* Previous customer service experience preferably in a fast pace environment
* Ability to use multiple technical platforms simultaneously so strong IT skills required
* Strong problem solving skills and technical aptitude
* Excellent communication and attention to detail in both verbal and written
* Ability to work effectively in a fast paced environment
* Flexibility to work within the specified shifts, including Saturdays