Customer Relationship Management Coordinator
Customer Relationship Management Coordinator
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Head of Business Support & HR Recruitment at HR Search.Thrilled to support Tanya Thomas and Kerri Masterson in leading Ireland's #1 HR Recruitment…
Customer Relationship Management Coordinator
Reports to: Database Services and Supporter Manager
Make a Difference Through Data and Donor Care
Join a mission-driven charity that’s putting data and digital systems at the heart of better supporter experiences. We're looking for a detail-focused, people-centered Database Services and Supporter Care Co-ordinator to help deliver exceptional supporter care while ensuring the CRM, payment systems, and reporting infrastructure run smoothly and effectively.
This role is ideal for someone with a passion for both data operations and donor relationship excellence, looking to take the next step in their charity career.
What You’ll Do
Supporter Care & Systems Oversight
* Champion excellent donor care through timely data processing and clear communications.
* Troubleshoot CRM and system issues related to supporter admin.
* Ensure third-party supplier data is accurate, secure, and GDPR-compliant.
Payment and Financial Reporting
* Manage the download and reconciliation of regular giving files from Stripe, GoCardless, and banks.
* Work closely with finance and fundraising to maintain reliable donation records.
* Ensure accurate and timely recording of one-off and recurring gifts.
* Maintain robust documentation of data processes and ensure team-wide adherence.
* Create data selections and mailing lists for campaigns.
* Translate data insights into actionable recommendations for fundraising and engagement teams.
* Liaise with IT support to flag and resolve issues.
* Identify opportunities for automating manual tasks and streamlining supporter operations.
* Keep up with trends in charity tech, digital fundraising, and CRM innovation.
What We’re Looking For
* Experience supporting donor care or database functions in a charity, nonprofit, or similar environment.
* Familiarity with CRM systems (Salesforce preferred), payment platforms (Stripe, GoCardless).
* Confident working with data and systems - structured, curious, and proactive.
* An understanding of GDPR and data handling best practices.
* Excellent communication and interpersonal skills - you’ll work across teams and with third-party suppliers.
* Be part of a passionate team making a real impact in people’s lives.
* Help shape how we use data and digital tools to improve the donor journey.
* Grow your skills in a collaborative, values-led environment with real opportunity for innovation and automation.
For more information on this role, get in touch with Evelyn, @ evelyn.fraser@hrsearch.ie
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service, Finance, and Information Technology
* Industries
Non-profit Organizations and Business Consulting and Services
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