The Office Administrator is responsible for the smooth running of Mo Chara's back-office operations. This role supports the management team by handling administration, payroll support, staff rotas, invoicing, customer communications, reporting and general organisation. The ideal candidate is highly organised, trustworthy, confident with systems, and able to work independently in a busy hospitality environment.
Working Hours & Pay
* 3 days per week
* Monday and Friday are essential working days
* One additional day per week (to be agreed)
* Rate of pay: €15.50 per hour
* Flexibility required depending on deadlines and weekly workload
Key Responsibilities1. Staff Rotas & Wage Administration
* Manage weekly staff rotas in line with business needs and wage budget
* Communicate rota changes clearly to staff and management
* Track staff hours worked vs rostered hours
* Highlight overspend risks early and support wage control targets
* Record staff availability, holidays and time-off requests
* Maintain accurate staff records and shift details
2. Payroll & HR Support
* Prepare weekly payroll information for processing (hours, rates, tips etc.)
* Ensure payroll is accurate, approved and completed on time
* Track sick days, holidays, and staff entitlements where required
* Assist with general HR admin and support staff documentation
* Handle all employee information with confidentiality and professionalism
3. Onboarding New Employees
* Support the onboarding of all new staff from job offer to first shift
* Collect and organise employee paperwork and required details (tax details, bank info, emergency contacts etc.)
* Set up new employees in relevant systems (rota, payroll, till access where required)
* Prepare starter packs including uniform requirements, training notes and key policies
* Coordinate start dates and training shifts with management
* Keep staff files up to date and stored correctly and confidentially
* Act as a point of contact for new staff queries during their first weeks
4. Invoicing, Accounts & Supplier Admin
* Process supplier invoices and ensure they match deliveries and agreed pricing
* File invoices and receipts correctly (digital and physical)
* Track outstanding invoices and payment dates
* Follow up on invoice queries, discrepancies and credit notes with suppliers
* Support end-of-week and month-end admin for accounts and reporting
5. Shopify & Online Sales Admin
* Manage Shopify admin tasks including ticket sales, vouchers, merch and online orders
* Process orders, coordinate fulfilment and organise collections/delivery where needed
* Respond to customer queries and resolve issues in a professional manner
* Track refunds, replacements and any customer issues through to completion
* Maintain stock levels online and flag low stock to management
6. Customer Emails & Communications
* Reply to customer emails regarding bookings, events, tickets, vouchers and general enquiries
* Assist with private booking enquiries and pass details to management where required
* Maintain a friendly, professional and organised standard of customer service
* Support mailing list admin and newsletter tasks when required
7. Till Systems, Cash, Change & Weekly Reporting
* Support administration tasks for TouchOffice Web+ till system
* Assist with menu pricing updates and item setup where required
* Print and organise weekly till reports (sales summaries, breakdowns etc.)
* Monitor and maintain change floats and cash requirements
* Support banking and weekly cash procedures where required
* Report discrepancies or issues quickly and accurately to management
8. P&L Support / Weekly Business Reporting
* Assist management with gathering weekly figures for profitability reporting
* Support cost tracking across wages, supplier spend and overheads
* Maintain spreadsheets and admin systems for reporting and planning
* Help ensure the business remains organised and efficient behind the scenes
9. General Office Management
* Keep office systems organised, accurate and easy to access
* Maintain admin supplies (paper, ink, stationery etc.)
* Ensure filing is up to date and tasks are completed on schedule
* Support managers and owners with day-to-day admin requirements
* Be proactive in improving processes and keeping Mo Chara running smoothly
Skills & Experience Required
* Previous administration experience preferred (hospitality admin is an advantage)
* Strong organisational skills and attention to detail
* Comfortable working with invoices, payroll info and spreadsheets
* Excellent communication skills (especially email and phone)
* Ability to multitask, prioritise deadlines and work independently
* Shopify experience is an advantage (training can be provided)
* Experience using POS/till systems is beneficial
Personal Attributes
* Reliable, punctual and trustworthy
* Professional, discreet and confident handling sensitive information
* Calm under pressure and adaptable to a busy environment
* Strong work ethic with a solutions-focused attitude
* Friendly and approachable when dealing with staff, suppliers and customers
Job Type: Part-time
Pay: €15.00-€15.50 per hour
Expected hours: 24 per week
Work Location: In person