About the job
This role leads two key Commerce teams within Twilio: Shopping Experience and Billing Experience. These teams power core Billing and Commerce capabilities, including customer self-service, billing infrastructure, and lifecycle management. The ideal candidate will partner closely with Product to shape the roadmap, drive execution, and deliver innovative solutions and capabilities for both internal stakeholders and external customers.
Responsibilities
Lead a group of world class Software Engineers working on core and critical systems directly used by our customers.
Collaborate with Product and Engineering peers across the org to develop technical strategy for your team and long range plans to deliver for Twilio customers.
Raise the bar on reliability, operational efficiencies, and customer experience metrics core to Twilio Billing Experience
Influence direction, culture, and engineering standards across the whole team.
Continuously refine practices to support the growth, development, and improvement of both individuals and the team
Hire, mentor, and develop world class engineering talent and contribute to Twilio’s talent evolution
Qualifications
Required:
10+ years of experience working on large scale distributed systems
3+ years of experience managing engineering teams
Experience in leading 1-2 teams of total 8+ engineers
Understanding of architectural patterns and best practices of high-scale web application (e.g., well-designed APIs, Backend For Frontend, Domain Driven Development)
Ability to dive deep into technical details and provide guidance to the team when required
Strong customer focus, taking the time to really understand their needs and ensure we are solving their problems
Proven track record of delivering in a fast paced and ambiguous environment
Prior experience in the Billing domain with an understanding of industry trends is highly desirable
Desired:
Strong focus on delivering exceptional user experiences with a customer-first mindset
Prior E-Commerce or Billing experience
Location
This role will be remote, and based in Ireland.
Travel
For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Equal Opportunity Employer
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
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