Join to apply for the Information Technology Support Engineer role at Playrix
Join to apply for the Information Technology Support Engineer role at Playrix
Direct message the job poster from Playrix
Playrix is one of the most successful mobile game development companies in the world. In terms of mobile application revenue, we rank first in Europe and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.
Tasks
* Providing technical support for users, including remote ones;
* Processing user requests, including remote ones, and providing consultations;
* Troubleshooting hardware and software errors; managing system permissions; installing, configuring, and maintaining software components;
* Assisting employees working at Playrix's offices and remotely install software and hardware components;
* Providing support for office infrastructure;
* Administrating operating systems - Windows and macOS;
* Providing technical support of video conferences;
* Performing hardware inventory;
* Writing software user manuals and instructions;
* Optimizing and automating current processes.
Requirements
* At least 3 years of experience in technical support or Service Desk (1st or 2nd line);
* Excellent knowledge of the architecture of modern PCs and laptops, as well as skills in diagnostics and minor repair;
* Knowledge of the principles of construction and operation of local and global networks and telecommunication protocols;
* Experience in RF analysis, design and optimization of access point placement;
* Experience in monitoring and optimizing Wi-Fi network performance, ability to solve problems with low speed, packet loss and latency;
* Experience working with two of the following operating systems: Windows, macOS, Linux;
* System administration skills of one of the following: Active Directory, Azure AD, Google Workspace;
* Experience with VPN solutions, including Cisco AnyConnect;
* Experience writing technical documentation and user manuals;
* Basic knowledge of the standards of IT services provision (ITIL, COBIT, ISO 20000).
Preffered
* Experience as a Network Engineer;
* Experience in the budgeting or procurement of IT equipment;
* Experience with equipment inventory management systems;
* Experience with virtualization systems.
Flexibility at work
* For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.
Caring for health and well-being
* We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
* We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
* We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
* We pay for participation in specialized conferences and courses and hold our own internal conferences.
* We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
* We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
* We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
* We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.
Work Format
Remote or from one of the company’s offices
By submitting a response to our vacancy, you acknowledge and accept that your personal data collected during interview process at Playrix will be processed in accordance with our Privacy Notice.
You can send a request regarding your personal data at job@playrix.com.
If you have not received a response within 7 days, your application has not been selected for further consideration. Our team thanks you for the time you have dedicated to our company.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology and Customer Service
* Industries
IT Services and IT Consulting and Computer Games
Referrals increase your chances of interviewing at Playrix by 2x
Sign in to set job alerts for “Information Technology Support Engineer” roles.
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 month ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 2 days ago
Dublin, County Dublin, Ireland 3 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 month ago
Dublin, County Dublin, Ireland 3 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 4 days ago
IT Support Technician - Mallow Credit Union
Dublin, County Dublin, Ireland 23 hours ago
Dublin, County Dublin, Ireland 22 hours ago
IT Support Technician, Ops Tech Solutions (OTS) - Fixed Field
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 3 weeks ago
Cloud Infrastructure & Security Engineer
Dublin, County Dublin, Ireland 1 month ago
Dublin, County Dublin, Ireland 1 week ago
Manageability Research Engineer - Cloud Hardware Reliability - Permanent
Dublin, County Dublin, Ireland 2 months ago
Dublin, County Dublin, Ireland 4 days ago
GPU Platform Research Engineer - Cloud Hardware Reliability - Permanent
Dublin, County Dublin, Ireland 2 months ago
Dublin, County Dublin, Ireland 1 month ago
Senior/Principal Research Engineer (Algorithms for Operation & Maintenance) - Permanent
Dublin, County Dublin, Ireland 3 months ago
Senior LLM Researcher - AIOps - Contractor
Dublin, County Dublin, Ireland 9 months ago
Principal LLM Researcher Expert - AIOps - Permanent
Dublin, County Dublin, Ireland 11 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr