Location: On site / Dublin, IrelandJob type:Permanent / Full Or Part-TimeSector and subsector: Hospitality | ReservationsHourly Fixed Salary: € 14.68The Merrion, one of Dublin's finest luxury hotels, is recruiting for a Full Time Reservations Assistant.Centrally located in Dublin city centre and easily accessible by public transport, this role offers the opportunity to work in a beautiful hotel where the highest standards of service are upheld. You will work alongside an experienced and supportive team and receive comprehensive training to help you succeed. This is a rewarding role within a welcoming and professional environment.Key ResponsibilitiesAs a Reservations Agent, your role will include:Handling incoming calls and emails related to reservations, confirmations, special requests, and guest enquiriesMaintaining full knowledge of all rates, packages, and promotions at The MerrionEnsuring all reservations are accurately entered into the PMS systemCommunicating relevant information clearly to other hotel departmentsReviewing arrival lists and ensuring special requests are followed up correctlyBuilding strong guest relationships, converting enquiries into bookings, and upselling where appropriateDemonstrating strong organisational skills and attention to detailWorking collaboratively as part of a team while delivering exceptional customer serviceWorking HoursFull-Time: 39 hours per week, on siteMonday to Friday, with some Saturday hours requiredThe successful candidate will ideally have:Previous reservations experience in a similar hotel environmentExperience using the Opera Cloud system is importantExcellent written and spoken EnglishStrong communication skills and a passion for guest serviceA positive attitude and enthusiasm for contributing to The Merrion's cultureFlexibility to respond to guest and business needs; no two days are the same.Our BenefitsAt The Merrion, we believe our success depends on the commitment of our team. In return, we offer an excellent benefits package, including:Comprehensive classroom and online trainingCompetitive pay ratesFree hot meals while on dutyComplimentary uniform cleaningBirthday gifts and service awardsSubsidised taxi travel (up to €20 outside public transport hours)Bike to Work and Travel Tax Saver schemes, plus discounted city parkingSecure bike and scooter parkingHealth and Dental Insurance contributionsContributory Pension Plan from day one, including Death in Service benefitIncreased annual leave with length of serviceRecommend a Friend bonus schemeEmployee discounts on accommodation, dining, and bars for you and your family/friendsAbout The MerrionThe Merrion Hotel, a member of The Leading Hotels of the World, is located opposite Government Buildings in the heart of Dublin city centre. Created from four Georgian townhouses, the hotel features 142 bedrooms and suites arranged around two elegant 18th-century-style gardens.If you feel this role and company are right for you, please apply online with your CV and cover letter, outlining what you can bring to The Merrion Hotel.