Join to apply for the Onsite Support Engineer role at W3Global.Location: Cork, Ireland (5 days work from Office).Type of employment: Permanent/Fixed term employment.Job DescriptionProvide technical support to employees and contractors in person.Deliver high levels of customer service and professionalism in accordance with client policies and expectations.Diagnose and troubleshoot technical issues according to client standards.Document issues, troubleshooting steps, and resolutions in the ticketing system.Own the issue and facilitate technical support from initial contact to resolution, advocating for the customer.Escalate unresolved complex issues to appropriate support teams.Key QualificationsExcellent customer service skills.Strong troubleshooting and problem resolution skills, with the ability to probe, isolate, and diagnose problems without scripted documentation.Excellent English oral and written communication skills.Exceptional time management and multi-tasking skills.Flexibility and adaptability in a dynamic, demanding environment.Ability to maintain composure and customer-service focus in stressful situations.Motivation and ability to work as part of a distributed team.Conceptual understanding of IP networking and basic network troubleshooting skills.Understanding of multi-tiered and web-based information systems architecture.Experience supporting Macs, iOS devices, Apple Watch, and Apple TV.Experience troubleshooting macOS and iOS operating systems.Experience using IT service management or CRM systems for tracking support cases.Experience using a knowledge base system.Additional DetailsSeniority level: Entry levelEmployment type: ContractJob function: Information TechnologyIndustry: Staffing and Recruiting
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