Job Description: Our client in the managed services sector is seeking a Service Desk Analyst to provide first-line technical support to users across a growing organisation.
This is a permanent role based in Dublin City Centre with hybrid working (3 days on site, 2 days from home).
Job Responsibilities: Act as the first point of contact for IT support queries.
Diagnose and resolve technical issues related to hardware, software, and networks.
Escalate complex issues to second/third-line teams when necessary.
Maintain accurate incident and request logs.
Provide excellent customer service and communication throughout.
Experience Required: Previous experience in a 1st/2nd line IT support role.
Strong knowledge of Microsoft 365, Active Directory, and Windows environments.
Good understanding of networking fundamentals.
Excellent communication and customer service skills.
Desirable Skills: Experience with ITIL practices.
Exposure to Mac OS support.
Knowledge of remote support tools and ticketing systems.
Educational Requirements: IT-related degree or equivalent industry certification (Comp TIA, Microsoft, etc.).
Working Hours & Benefits: Permanent role with competitive salary.
Pension, healthcare, and bonus scheme.
Training and career progression opportunities.
HOW TO APPLY: If you are interested in this role, please apply with your updated CV.