We are seeking a highly skilled and experienced Spa Manager to lead our wellness operations at a luxury hotel/resort in Ireland. As a key member of our team, you will be responsible for the strategic and day-to-day management of the spa, ensuring exceptional guest experiences, team development, and revenue growth.
Responsibilities:
Leadership & Team Management
Lead, motivate, and develop a high-performing spa team of 10. Conduct regular team meetings, performance reviews, and training sessions. Manage staff scheduling, rosters, and holiday planning to ensure optimal coverage.
Foster a culture of excellence, professionalism, and guest-centric service. Ensure that all team members understand and adhere to company policies and procedures.
Operations & Guest Experience
Oversee daily spa operations, ensuring smooth delivery of treatments and services. Maintain high standards of cleanliness, safety, and ambiance across all spa areas.
Handle guest feedback and resolve issues promptly to maintain satisfaction. Collaborate with hotel departments to promote integrated guest experiences.
Business Development & Revenue
Drive treatment and retail sales through strategic promotions and upselling. Monitor KPIs including revenue, occupancy, and guest satisfaction scores.
Develop and implement marketing initiatives in collaboration with hotel marketing. Manage spa booking systems and ensure efficient use of treatment rooms.
Compliance & Standards
Ensure compliance with health and safety regulations and industry standards. Maintain accurate records of inventory, staff certifications, and training logs.
Stay updated on wellness trends and introduce innovative offerings. Develop and implement strategies to drive business growth and increase revenue.
Requirements:
Proven experience in spa management within a luxury hospitality setting
Strong leadership and interpersonal skills with a passion for wellness. Excellent organisational and financial acumen.
Familiarity with spa booking software and retail systems. CIDESCO, CIBTAC, or equivalent qualifications preferred.
Benefits:
* Competitive salary
* Meals while on duty
* Employee recognition
* Bike to Work scheme
* Employee Assistance Programme and PRSA Scheme
* Continuous training and development