Overview
Starting Salary: €14.00 per hour
Your Role in the Team? Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don’t worry if you’ve never worked in the betting industry before—we will provide full training, but it’s your attitude that counts. If this sounds like you, keep reading!
As a Retail Betting Assistant at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role is to engage warmly with every visitor, provide best-in-class service, and create a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us.
How you’ll do it? We want people who exceed customers’ expectations, build effective relationships, and create a warm and positive environment. This will involve hosting customers in shop, cross-selling our retail and online products and services, clearly communicating answers to customer queries, and informing customers about our latest promotions.
Other duties include:
* Assisting customers to place bets through various channels, such as betting terminals, telephone services, and in-shop transactions
* Maintaining excellent shop presentation standards to create an inviting atmosphere
* Stepping up and guiding operations in the absence of the Shop and Deputy Manager, ensuring smooth shop functioning
* Adapting to different situations while remaining customer-focused
* Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer
* Competitive salary with increases after 12 months
* Overtime, Sundays, and bank holiday premiums
* Paid rest breaks
* Flexible work patterns
* Performance bonuses and promotional rewards
* Family leave (maternity, paternity, adoptive, parental, and wedding)
* Company Sharesave Scheme (25% discount on Flutter Shares)
* Life cover and company pension
* Company sick pay
* Discounted health insurance
* Employee assistance programme (up to 6 free counselling sessions)
* Financial wellbeing platform – NUDGE
* Company social events and group discount scheme
* Eyecare vouchers and cycle-to-work scheme
* Tax saver tickets (bus/rail)
Values
Customer First, Always | Change The Game | Win Together | Free To Be Me. We’re proud of our values and how they guide decisions and behavior at Paddy Power. We’re committed to being an inclusive employer and encourage applicants from all backgrounds. You don’t have to meet every requirement to apply. If you need adjustments to make this role work for you, let us know and we’ll see what we can do.
Seniorilty and Employment Type
* Seniority level: Entry level
* Employment type: Part-time
Location: Dublin, County Dublin, Ireland
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