Join to apply for the Technical Support Engineer-German role at Zendesk
We are seeking a support expert (German speaking) who excels at providing technical guidance through various channels such as messaging (live and asynchronous), email, phone, video conference, and forums. You should understand customer needs, anticipate challenges, advocate internally for solutions, and communicate effectively to ensure the best customer experience. Bring your technical and support expertise to a team dedicated to servicing customers, solving problems, and setting the standard in customer support.
We offer a hybrid working model, allowing you to work comfortably from home and a few days from our Lisbon office.
As a Technical Support Engineer
* Be an integral member of a highly technical team providing support and guidance.
* Take ownership of customer issues and see them through resolution with empathy and responsiveness.
* Communicate clearly, building trusted relationships at all levels.
* Prioritize effectively, managing escalations, product changes, and service issues.
* Empower end-users to support themselves using our knowledge base.
* Learn, master, and teach across technical fields.
You Must Have
* At least 4+ years of technical support experience.
* Fluency in English and German (written and spoken).
* Excellent customer service skills: empathetic, accurate, compassionate, resourceful.
* Strong communication skills to convey technical information to diverse audiences.
* A strong sense of urgency.
* Ability to troubleshoot, evaluate, and document customer issues.
* A desire to learn and teach.
* Innovative thinking and a proactive attitude.
* Strong knowledge of GSuite, Slack, Confluence.
Zendesk is committed to diversity, equity, and inclusion, offering a flexible hybrid work environment. We are an equal opportunity employer, considering all qualified applicants without regard to race, religion, gender, or other protected characteristics. We also provide accommodations for applicants with disabilities upon request.
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