Reservations Manager- Luxury Wedding and Event Venue
Responsibilities:
* Manage the day-to-day operations of the Reservations office
* Train, develop and supervise reservations staff
* Manage Reservation bookings for all rooms including reservations, amendments, cancellations and general enquires
* Ensure bookings are managed to maximise sales and occupancy
* Ensure all correspondence is managed in a timely, accurate and efficient manner
* Work closely with the Wedding Events Team and Housekeeping to ensure all guests requests are met and communicated to all departments
* Oversee and ensure the smooth and accurate flow of information within the department and throughout other departments at all times
* Deal with customer complaints in line with company policy
Requirements:
* Previous experience as a Reservations Manager or Supervisor within a 4/5* property
* Excellent attention to detail and the ability to work in a fast-paced environment
* Working knowledge of a Property Management System (Hotsoft) would be desirable though not essential
* Excellent customer care and communication skills
* Good team leader and ability to lead and motivate the Reservations team
* Confident in communicating with a wide range of people, both internally and externally
* Must have excellent written & spoken English
* Full driving license and transport is essential due to the rural location of the venue
Benefits:
* A highly competitive starting salary
* Share of service charge and gratuities
* Consistent career progression within a high end wedding venue
We are seeking an experienced Reservations Manager to join our team at one of Ireland's premier wedding and events venues. As a key member of our hospitality team, you will be responsible for managing the day-to-day operations of the Reservations office, training and developing reservations staff, and ensuring that all bookings are managed efficiently and effectively.
The ideal candidate will have previous experience as a Reservations Manager or Supervisor within a 4 or 5-star property, excellent attention to detail, and the ability to work in a fast-paced environment. They will also possess excellent customer care and communication skills, as well as the ability to lead and motivate a team.
In return for your hard work and dedication, we offer a highly competitive starting salary, share of service charge and gratuities, and consistent career progression within a high-end wedding venue.