Lyrath Estate has an exciting new role for an Assistant Front Office Manager .
The role involves providing assistance to our Front Office Manager Front Office Team.
Responsible for the day-to-day operation of the Reception Department ensuring that a high level of service standards are constantly provided for our guests.
Be The First to Greet - Our service promise becomes our guarantee for the service our customer can expect to experience.
It communicates to the customer how you are going to meet and exceed their expectations.
Key Duties Responsibilities The overall responsibility for the planning, organising and control of the Reception Department making sure that high standards that have been set by the Hotel are carried out smoothly.
Organisation of Staff Rotas and Time Sheets.
The Training of new staff in the procedures and policies for the Reception and the Hotel in general.
Overall responsibility for the cash and keys that have been given to the Reception Department.
Responsibility for the cleanliness and general maintenance of the front office area.
To ensure that the chasing of arrivals are done on a daily basis and that all no shows that occur are charged for where possible and correctly.
The allocation of all reservations with a room number as soon as possible each day.
To ensure that the duties assigned to the Receptionist on duty are carried out correctly.
The training and coaching of the Reception Team on an ongoing basis keeping them up to date with any changes in policy or procedures.
To ensure that the duties assigned to the Guest Relations Porter on duty are carried out correctly and also training and coaching the Porter on an on going basis.
To ensure that a detailed handover is received each morning from the Night Manager.
To deal with all Customer complaints and put a SOP for Complaints To assist in any other department as required.
To carry out any other reasonable tasks requested by senior management.
The ideal candidate will possess: Strong command of the English Language Computer skills are essential whilst a working knowledge of Hotsoft is desirable.
Experience in a leadership role ( Assistant Manager, Supervisor or equivalent) Excellent Customer Service Welcoming friendly personality and manner Experience in hospitality would be beneficial but not essential.
Ability to prioritise and organise work Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
Ability to work in a fast-paced busy environment.
What we offer you in return: Complimentary meals while on duty Complimentary car parking on site Discounted Employee Accommodation Rate Discounted Friends and Family Rate Discount on food if dining in the hotel Discount on all Spa treatments Employee Referral Programme Discounted Gym Membership Christmas Savings Scheme Educational Assistance Programme Employee Assistance Programme If this sounds like your next role please apply through the advertisement or alternatively you can email your CV and Cover Letter to ******