Role OverviewWe are seeking a hands-on IT Infrastructure and Support Manager to lead and support our IT operations across four sites in Ireland and the UK. This role is ideal for a technically proficient leader with a strong background in infrastructure, cybersecurity, and end-user support within a manufacturing environment. You will manage a small team, oversee critical systems, and ensure high standards of service delivery, security, and compliance.Key ResponsibilitiesLeadership & Team ManagementLead, mentor, and develop a team of 2 IT Infrastructure and Support Specialists.Foster a high-performance culture with a strong focus on service excellence.Act as a senior escalation point for complex technical issues.Infrastructure & Systems ManagementMaintain and support a hybrid IT infrastructure including:Networking: Fortinet switches/firewalls/APs, Aruba & TP-Link switches, DrayTek firewalls, Ubiquiti APsServers & Virtualization: Windows Server 2016, VMware, HPE SimpliVityCloud & Identity: Microsoft Azure, Azure File Storage, Active DirectoryEndpoints: Windows 10/11, Raspberry PiSecurity: Microsoft Defender, SentinelOne, Barracuda SKOUT, Fortinet Security SuiteAccess & Surveillance: Verkada CCTV and Access ControlCollaboration: Microsoft Teams, Yealink Meeting RoomsCybersecurity & ComplianceChampion cybersecurity best practices across all sites.Ensure compliance with NIS2, GDPR, and contribute to the journey towards ISO 27001 certification.Conduct regular risk assessments, vulnerability scans, and incident response drills.Project & Vendor ManagementLead infrastructure and security projects from planning to execution.Manage vendor relationships, contracts, and service level agreements.Oversee IT budgets, procurement, and cost optimization.Operational SupportProvide hands-on support including:Cable installation and hardware deployment (APs, CCTV, access controllers).System administration, patching, and monitoring.Asset management and lifecycle planning.Participate in the on-call rota and be available for out-of-hours support when required.Required Skills & ExperienceProven experience in a similar hands-on IT infrastructure leadership role.Strong knowledge of networking, firewalls, virtualization, and cloud technologies.Demonstrated expertise in cybersecurity frameworks and tools.Experience in manufacturing or industrial environments is highly desirable.Excellent troubleshooting, documentation, and communication skills.Ability to manage multiple priorities and work independently across sites.Desirable CertificationsLevel 8 Degree in Computer Science, Information Technology, or a related field (or equivalent experience).Fortinet NSE certificationsMicrosoft Azure and Server certificationsVMware VCPCompTIA Security+ / CISSP / CISMITIL FoundationISO 27001 Lead Implementer (or working towards)Personal AttributesHigh attention to detail and a drive for excellence.Strong leadership and mentoring capabilities.Willingness to travel and work flexibly.Proactive, adaptable, and solution-oriented.
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