Are you looking for a career move that will put you at the heart of a global financial institution?Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.Team/Role OverviewThe Customer Service Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.What You'll DoServe as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issuesEnsures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standardsConduct necessary analyses to address client needsCommunicate resolutions to clientsAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.What We'll Need From YouFluency in Spanish (speaking, writing, and comprehension) is mandatoryProficiency in any other European language is highly valuedExperience in customer service preferred (experience related to payments or within a financial institution will be an advantage)Bachelor's degree/University degree or equivalent experiencePersistently demonstrate clear and concise written and verbal communicationProven investigative and analytical skillsDemonstrated ability to present concepts and influence changeConsistently deliver high-quality customer service with focus on building client relationship and achieving quality resultsWhat We Can Offer YouBy joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.LI-AŁ1Job Family Group:Customer ServiceJob Family:Institutional Customer ServiceTime Type:Full timePrimary Location Full Time Salary Range:35 950,00 € ,00 €Most Relevant SkillsPlease see the requirements listed above.Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.This job opening is for an existing job vacancy.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.View Citi's EEO Policy Statement and the Know Your Rights poster.