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Senior Recruitment Consultant, Talent Acquisition Specialist | Life and Career Coach | Supporting Irish SMEs
Operations Administrator
Job Type: Full-time
Location: Dublin
Our client is looking for a forward-thinking service provider, committed to delivering best-in-class pest control and hygiene solutions. Through expert problem-solving, innovative technology, and an unwavering focus on customer care, we ensure our clients receive outstanding service every time.
About The Role
As an Operations Administrator, you’ll be at the heart of our operations—coordinating customers, technicians, and drivers to ensure smooth service delivery. Beyond managing daily activities, you'll play a crucial role in driving commercial success by identifying and optimizing chargeable services. This role is fast-paced and diverse, requiring someone eager to dive into multiple tasks and keep things running efficiently.
Key Responsibilities
Customer Management
* Act as the first point of contact for inbound phone and email communications
* Manage service activities and oversee customer requests
* Liaise with stakeholders and ensure timely resolution of service tickets
* Assign tickets to appropriate team members
* Balance cost-effective service delivery with high customer satisfaction
* Manage technician and driver schedules, including weekly planning and real-time adjustments
* Oversee stock requests for colleagues and customers
* Ensure efficient resource allocation to meet service demands
System Management & Reporting
* Maintain customer records, locations, and user data in company systems
* Review reports post-job completion to assess service quality
* Arrange site access permits for restricted locations
* Identify and process chargeable extra services based on completed work
* Support colleagues in recognizing revenue-generating opportunities
* Contribute to a proactive sales culture within the company
* Process invoices, set up customer payments, and liaise on billing-related queries
About You
We’re looking for someone who thrives in a hands-on, fast-moving environment, with:
* Prior operations or administration experience (preferably in service-based industries)
* A strong customer service mindset with excellent phone and written communication skills
* High attention to detail and ability to multitask effectively
* Comfortable working across teams and adapting to changing priorities
* A proactive, problem-solving approach—willing to roll up sleeves and get the job done
* Experience in client account management is essential
Why should you apply
* Work alongside professionals with extensive industry experience
* Clear career progression opportunities as the business grows
* Ongoing training and development to help you excel in your role
* All necessary equipment and resources to ensure success
This is an exciting chance to join a dynamic and growing organization that is revolutionizing the service industry.
If you're ambitious, eager to learn, and ready to make a meaningful impact, we'd love to hear from you.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Staffing and Recruiting
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