Overview
Our client is looking for a Customer Support Engineer. The role involves providing advanced technical support for Electronic Point of Sale (EPOS) systems, ensuring seamless operation for clients across retail, hospitality, and tourism sectors. The ideal candidate will have a customer-first mindset and be the go-to expert for solving complicated problems with EPOS systems.
The person will help make sure everything works smoothly when customers are paying, and when something breaks or stops working, they step in to fix it—fast and properly.
Responsibilities
* Fix tricky tech issues with the EPOS software that others couldn’t solve.
* Work with systems that handle sales, payments, receipts, scanners, and printers.
* Help train other support staff and share their know-how.
* Ensure software updates and new installations go smoothly.
* Collaborate with other tech teams or software companies to fix bugs or make improvements.
* Write guides or documentation to help the team and customers.
* Travel to customer sites if a problem can’t be solved remotely.
* Answer urgent support requests as part of an on-call rotation.
Qualifications / The kind of person who suits this role
* Has lots of experience working with EPOS systems.
* Loves solving tech puzzles and figuring out what went wrong.
* Can explain tech stuff clearly to non-technical people.
* Is calm under pressure and good at handling customers.
* Knows their way around databases, Windows servers, and networks.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Information Services
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