Job Overview:
We are seeking a driven and results-oriented professional to lead growth, shape strategy, and inspire performance for our clients in Ireland.
This is a high-impact role where you will manage top accounts and build long-term client partnerships. As part of the leadership team, you will combine commercial responsibility with a consultative, people-focused approach.
You will present innovative solutions, support business-critical decisions, and develop your team to deliver success across all areas.
* Act as lead or support on implementation projects for supply chain solutions, ensuring a seamless transition from contract award to business-as-usual operations.
* Work closely with internal teams and clients to document and finalise Standard Operating Procedures (SOPs), ensuring all parties are aligned before go-live, including billing processes and requirements.
* Agree clear Key Performance Indicators (KPIs) with customers, establishing measurement and evaluation processes to track performance once operational.
* Act as liaison between commercial leads, cost owners, and customers to ensure pricing and terms are fully reviewed and agreed before operations begin.
* Collaborate and build strong relationships with customers to understand their evolving needs and challenges, positioning value-added services that strengthen engagement and expand opportunities.
* Use data-driven insights and industry expertise to propose tailored, sustainable solutions aligned with customers' long-term goals, fostering stronger partnerships and improving profitability.
* Drive strategic initiatives to increase market share and identify new opportunities within existing client accounts.
* Where required, coordinate with product teams to ensure space and rates are secured in line with commercial agreements.
* Travel as needed to customer sites and branch offices to establish and maintain systems and processes.
Requirements:
* Experience in supply chain, logistics, or customer solutions, ideally in a consultative role.
* Strong communication and problem-solving skills, with the ability to build trusted relationships.
* A data-driven mindset, able to translate insights into actionable solutions.
* A collaborative approach, with a genuine focus on customer success.