**Hotel Front Line Role**
A Receptionist plays a vital role in ensuring smooth check-ins, addressing guest queries, and providing exceptional customer service. This is an excellent opportunity for individuals who are detail-oriented, have excellent communication skills, and are eager to contribute to a dynamic team.
* Maintain the highest standards of customer service, promoting a positive image and ensuring customer satisfaction.
* Ensure a safe and secure environment for customers, staff, and visitors by adhering to safety protocols and procedures.
* Process cash transactions efficiently, handle reservations, and manage administrative duties with precision.
* Communicate effectively with colleagues, managers, and guests to resolve queries and provide assistance as needed.
The ideal candidate will possess excellent interpersonal skills, be adaptable, and demonstrate a strong commitment to delivering exceptional customer experiences.
Key responsibilities include:
• Maintaining hotel lobby and front office areas to ensure a welcoming atmosphere for guests.
• Ensuring prompt and efficient handling of guest inquiries and resolving issues promptly.
• Processing payments and managing cash transactions accurately and securely.
• Coordinating with colleagues and management to ensure seamless operations and exceptional customer service.