Job Title: Operations Manager – General Insurance
This is an exciting opportunity for a motivated professional to step into an international-facing role, leading performance delivery and client success for teams operating in Ireland and Europe.
Main Responsibilities:
* Lead local and international teams to ensure high performance and customer satisfaction.
* Work with on-location managers to guarantee compliance with regulatory standards.
* Maintain strong client relationships.
* Support teams through a transformation roadmap towards a blended human/digital service model.
* Monitor performance metrics and implement solutions.
Key Qualifications:
* CIP or APA qualified in General Insurance.
* 3+ years' management experience in the insurance industry.
* Strong leadership, relationship management, and change management skills.
* Experience in contact centre operations, forecasting, and technology.
* Confident communicator with a proactive approach.
What We Offer:
* Competitive salary.
* 22 days annual leave.
* High street discounts.
* Pension scheme.
* Career growth opportunities.