JOB TITLE: PARTTIME RECEPTIONIST
DEPARTMENT: FRONT OFFICE
RESPONSIBLE TO: FRONT OFFICE MANAGER & DEPUTY GENERAL MANAGER
LOCATION: GREAT NATIONAL HOTEL BALLINA DUBLIN ROAD BALLINA
PURPOSE OF ROLE: CONSISTENT DELIVERY OF THE HIGHEST STANDARDS OF SERVICE. TO PROMOTE A PROFESSIONAL AND POSITIVE IMAGE OF THE HOTEL AND ITS OPERATION TO ALL HOTELS GUESTS AND PATRONS. TO CONTRIBUTE TO THE HOTELS SUCCESSFUL OPERATION.
Duties Include:
To ensure that a safe and secure environment for customers, staff and visitors is always maintained.
To always present a positive personal image to the customer. To ensure that products and services are explained to the customer at all appropriate times.
To carry out your job to the highest level and to follow set procedures as outlined in your SOP and skills manuals and as per the 'Great National Hotel' standard.
To answer the telephone within five rings and clearly in a polite and helpful manner, using the correct telephone greeting as detailed in the SOP manual.
To ensure that both incoming and outgoing calls are handled in a professional manner.
To ensure that all reservation enquiries are handled in a professional manner and used as a sales opportunity.
To make the necessary preparations to deal with arrival of customers with advance bookings and the check in procedures are completed correctly.
To deal with customers without advance bookings on arrival in line with departmental procedures.
To take all opportunities to both promote products to our customer and increase the customer base.
To exchange cash and traveller cheques according to both the hotels and company's cash handling procedures. To adhere to company policy as detailed in the SOP regarding cash handling procedures.
To ensure that customers accounts are prepared and maintained and that payments are dealt with according to the hotel's standards and company's cash handling procedures.
To create and maintain an effective working relationship with colleagues and managers.
To arrange and prepare meetings as necessary
Maintain cleaning programme in operation.
Secure and record lost and found property, following the correct procedure.
Note and report maintenance needed to your supervisor or manager.
To ensure all aspects of front office are always running efficiently and effectively.
To implement systems to ensure efficient performance where necessary.
To monitor all front office cash transactions, float and till procedures and to ensure that procedures are carried out in accordance with Company policy
To ensure the professional operation of the back office including the monitoring the delivery of guest mail, faxes and personal belongings, the maintenance of equipment and prevention of abuse of hotel facilities.
To ensure all guest queries either in person or by telephone are always answered in a prompt and professional manner in line with company policy.
To communicate and liaise with the Accommodation Manager/Supervisor in relation to rooms status, VIP's, and allocations.
* Weekly Pay
* Company funded educational programmes
* Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
* Advanced online training programs through our Elearning personal development platform
* Access to GN Employee Assistance & Digital Wellbeing Program
* Access to Mental Health First Aiders on site
* Recruitment bonus through our GN Refer a Friend scheme
* Excellent Employee Recognition Programme including Employee of the Quarter, long service awards, team recognition days and random treat days
* Employee Social Events to celebrate our teams success together
* Industry leading complimentary meals on duty and barista style coffee
* Attractive 20% Employee discount on bar & restaurant food
* Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
* Save money and be healthy with our Bike to work scheme
* Xmas savings club
* On site parking
* Uniform provided.
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