Job Title:Customer Service RepresentativeLocation:Ireland (Hybrid / On-site / Remote)Employment Type:Full-time / Part-timeOverviewWe are looking for a friendly and detail-orientedCustomer Service Representativeto join our team in Ireland. The ideal candidate will provide excellent service, resolve customer inquiries efficiently, and ensure a positive experience across all communication channels.Key ResponsibilitiesRespond to customer inquiries via email, phone, or chat in a professional and timely manner.Provide accurate information about products, services, and company policies.Handle complaints and issues with empathy and problem-solving skills.Maintain records of customer interactions and update internal databases.Collaborate with other departments to ensure customer satisfaction and issue resolution.Identify common customer needs and suggest improvements to internal processes.Follow company guidelines to ensure consistent and high-quality service delivery.RequirementsPrevious experience in customer service, call center, or support-related roles.Strong communication skills in English (verbal and written).Patience, empathy, and professionalism in customer interactions.Good organizational and multitasking abilities.Basic computer literacy and familiarity with CRM systems or helpdesk tools.Eligibility to work in Ireland.Preferred QualificationsExperience in remote or hybrid work environments.Multilingual abilities are a plus.Understanding of customer service metrics and reporting tools.What We OfferCompetitive compensation package and performance incentives.Opportunities for career growth and training.Supportive and inclusive team culture.Flexible working arrangements and a focus on work-life balance.