We are seeking a Service Engineer and Delivery Specialist to join our team based out of Limerick. As a Service Engineer and Delivery Specialist, you will be an integral part of our Managed Print Service, supporting and maintaining devices while also managing deliveries across the South/Southwest of Ireland.
Key Responsibilities:
* Respond promptly to customer service requests for the repair of business equipment.
* Proactively monitor devices for faults and consumable requirements.
* Undertake fault diagnosis and establish effective repairs.
* Develop and implement preventative maintenance schedules.
* Liaise with customers and internal teams to ensure customer satisfaction.
* Provide guidance and training to clients to maximise equipment productivity.
* Effectively manage onsite stock of spare parts and consumables.
* Deliver and install equipment to client locations, ensuring timely and safe transportation.
* Maintain delivery logs and records accurately.
* Adhere to all security, vetting, health, and safety requirements.
Experience and Skills Required:
* Engineering background with technical qualifications or experience.
* IT savvy with a strong understanding of technical equipment.
* Professional and courteous demeanour with clients.
* Strong problem-solving skills.
* Ability to work under pressure and meet deadlines.
* Self-motivated and results-oriented.
* Flexible approach to work and embracing change.
* Valid driving licence with a clean driving record.
* Excellent organisational and time management skills.
Benefits:
* Flexible working options
* 33 days holiday including bank holidays
* Holiday purchase scheme
* Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
* 2 paid days off per year for voluntary work to support our local communities
* Pension scheme
* Life assurance 4 x salary
* Sponsorship for professional development and memberships
* Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
* Mental health first aider support programme
* Cycle2work scheme
* Discounted Gym Membership
* Eye care voucher scheme
* Free flu vaccinations
* Employee social events and recognition activities throughout the year
* HP Employee discount programmes
* Mobile phone discounts