Department:RetentionEmployment Type:Full TimeLocation:Dublin 18Compensation:€45,000 / yearDescriptionThe OpportunityWe are seeking a Retention Advisor who will work in our Customer Retention Team on a full-time basis at our Yuno Energy head office. This role is better than ever before, withour new and improved salary and commission structureSuccessful candidates will have a friendly and competitive nature and demonstrate a will to achieve. Excellent communication skills are needed for this role. working within a sales role is preferable but not essential.We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun.If you are ambitious, results-focused, and enjoy a challenge, you will enjoy working with Yuno Energy.Key ResponsibilitiesHelp customers to reduce their energy costs and ultimately their costsHelp the business to understand why customers are looking to leave so that we can improve our products and services going forwardHandle calls from customers who are looking for a better energy offerManage daily, weekly, and monthly KPIs to maintain performance and customer churnBuild friendly customer relationships in order to minimise customer churnSupport with mentoring and coaching for our junior sales teamAd hoc phone-based activities as requiredA suite of Retention tools available to encourage customers to stay with PrepayPowerSkills, Knowledge and ExpertiseExcellent interpersonal, problem solving and relationship management skillsExperience working within a sales roleAbout This RoleUncapped commission structureSalary 30,000 base and 15,000 bonus (uncapped)'Pay per sale incentivisation structureIncentivised Mentoring ProgrammeRealistic progression structureBased full-time in our Sandyford Office - Dublin 18, with hybrid working after probationBenefitsCompetitive salary & bonus structurePension Contribution SchemeDiscounted Health Insurance Group Scheme with Laya Healthcare.TELUS Health Employee Assistance Programme (EAP)Great career progression opportunities in a growing company with strong market growthFast-paced and friendly team environmentContinual training and developmentAnnual leave, increasing with service.Modern offices with excellent facilities in Sandyford and the flexibility to work remotelyEstablished CSR, Wellness, and Social Committees, and great social events.Refer a Friend SchemeTax Saver Travel Tickets & Bike to Work SchemeThis is not the first time we've disrupted the market through innovation. Our team also createdPrepayPower, Ireland's largest pay-as-you-go energy provider, in 2010. Back then, like today, we recognised people needed more visibility and control over their home energy.And as early adopters of smart meter technology, we built app-based services now used by175,000homes across Ireland. Our commitment to excellent customer service is the reason why PrepayPower is Ireland's highest-rated energy provider on Trustpilot.Yuno Energy is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.