We are seeking an experienced and skilled professional to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support.
About the Job
This is an excellent opportunity for individuals who thrive in fast-paced environments and possess strong communication and interpersonal skills. You will work closely with clients to resolve their queries and provide solutions to their problems.
Key Responsibilities:
* Manage inbound and outbound calls efficiently and effectively.
* Collate information from customers via telephone calls.
* Answer customer inquiries and provide solutions to their problems.
* Ensure customer records are up-to-date in accordance with regulatory requirements.
* Identify, convert or refer new sales opportunities to meet customer needs.
Requirements:
* Minimum 9 months experience in a customer-facing role.
* Excellent communication and interpersonal skills.
* Eagerness to learn and grow with our organization.
Benefits:
* Career development opportunities.
* Extensive training and access to wellness programs.
* Employee engagement initiatives and committees.
* Employee assistance program (EAP).
* Hive medical cash plan.
* PRSA and bike-to-work scheme.
* Tax saver tickets.