Project Coordinator II page is loaded## Project Coordinator IIlocations: Dublin, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: R*********Roles and Responsibilities:*** Work closely with the Facility providers and Smart Hands to drive the issues.
* Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.
* Assists with daily monitoring of the ticketing system and resolving them under defined SLA* Collaborate with Coordinators in the other regions, for smooth start/end of shift handover, to ensure a 24/7 follow the sun service.
* Collaborates with various regional teams for ticket resolution.
* Assists with identifying trends or recurring problems and escalates to team lead for resolution.
* Continuous process improvement, updating documentation on process and procedures and introducing innovative ideas to improve service and efficiency* Assists with identifying and collaborating on new process improvement opportunities.
* Communicate effectively, maintain and establish a good rapport team and client.
* Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.
* Attending and participating in client meetings as required.
* Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
* Other duties as required.
This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position**Required Qualifications/Skills:*** 2 - 4 years of work experience in logistics or project coordination/management* Familiarity with Microsoft Excel and Google Suite* Excellent communication skills, both verbal and written* Positive attitude and dependable* Excellent customer service skills* Ability to work both within a team and independently* Ability to multitask and prioritize workload in a fast-paced environment* Ability to use good judgment, as well as problem-solving and decision making skills* Ability to maintain confidentiality and professional decorum**Preferred (but not required) experience and qualifications:*** Project Management qualifications* Bachelor Degree or equivalent
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