Job Title: Assistant Reception Manager
We are seeking a skilled and dedicated individual to join our Front Office team as an Assistant Reception Manager.
About the Role:
The successful candidate will be responsible for ensuring consistent quality of customer service, providing guests with a memorable stay, and supporting team members on a daily basis with any queries and issues that may arise.
* Assist the Reception Manager with all responsibilities of the front office department and managing employees while ensuring guests receive prompt and courteous service.
* Communicate expectations to team members through departmental orientation, training programs, performance reviews, monthly departmental meetings, and daily team briefings.
* Support the Recruitment process by ensuring a strong talent bank is in place.
Key Responsibilities:
* Manage the front desk team to ensure excellent guest service standards are maintained.
* Liaise with Accounts regarding any ledger or other queries and take necessary action.
* Maximise in-house selling and encourage staff to do so.
Requirements:
* Prior experience in a similar role in a 3 or 4 star hotel preferred.
* Valid work permit required.
* Working knowledge of Hotel Software an advantage.
Benefits:
* Competitive hourly rate.
* Meals while on duty.
* Employee recognition.
Skills:
* Front Office.
* Hotel Reception.
* Guest Management.