Job Title
We are seeking a highly skilled Mechanical Services Specialist to join our team in providing exceptional aftersales support.
The successful candidate will work closely with our technical sales and customer service teams, consulting engineers, specifiers, and expert installers to deliver renewable energy solutions.
Our company is a leading manufacturer of electric heating appliances and a global leader in low carbon solutions for space and water heating, cooling, and ventilation.
The position involves:
* Providing technical support to the sales and aftersales customer service team.
* Processing customer support requests in a timely and efficient manner.
* Collaborating closely with 3rd party service engineers to manage customer issues through to resolution.
* Advising and enforcing commissioning procedures and communicating non-conformances to product installers as required.
* Preparing BCAR documentation and warranty certificates as needed.
* Generating reports and maintaining accurate records.
* Providing onsite technical support and product training/demonstrations.
* Organizing and delivering training for existing and new installers/engineers.
Requirements
* Degree in Electrical or Mechanical Engineering related discipline.
* Customer focused individual committed to delivering high levels of customer service.
* Working knowledge of mechanical and electrical systems with previous experience in heat pumps an advantage.
* Strong problem-solving skills with excellent attention to detail.
* Highly motivated, energetic, and professional with a willingness to learn about new products and renewables solutions.
* Strong interpersonal skills with ability to manage relationships with customers.
* Experience delivering specifications for mechanical and building services ideally working on design integration an advantage.
Benefits
This role offers the opportunity to work with a leading manufacturer of electric heating appliances and a global leader in low carbon solutions.
The successful candidate will have the chance to develop their skills and knowledge in renewable energy solutions and contribute to the growth of our company.
We offer a competitive salary and benefits package, including full driving license requirements.