Title:IT Support SpecialistLocation:South Dublin AreaType:Onsite, 5 days a weekJob Summary:We are seeking a detail-oriented and proactiveIT Support Specialistto oversee and support the day-to-day IT operations of our organization. The successful candidate will coordinate IT activities, ensure the efficient functioning of systems and networks, and provide first-line support to end-users. This role acts as the bridge between users, IT staff, and external vendors to maintain, upgrade, and manage software, hardware, and networks.Key Responsibilities:Coordinate and support the implementation of IT projects, systems upgrades, and maintenance.Provide technical support to users for hardware, software, and network issues.Maintain and monitor IT systems, networks, and infrastructure to ensure optimal performance.Manage IT assets, including hardware inventory, software licenses, and user accounts.Liaise with vendors and service providers to resolve technical issues and manage contracts.Ensure data backups and disaster recovery systems are in place and functioning properly.Maintain documentation for IT policies, procedures, and system configurations.Support cybersecurity initiatives and ensure compliance with data protection regulations.Train staff on IT systems, tools, and security protocols as needed.Assist with the onboarding and offboarding of employees, including setting up user accounts and equipment.Requirements:Education & Experience:Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).2+ years of experience in IT support, coordination, or a similar role.Experience with Windows and Mac OS, networking protocols, and cloud services (e.g., Microsoft 365, Google Workspace).Technical Skills:Knowledge of IT systems, hardware, software, and network troubleshooting.Familiarity with Active Directory, Office 365, VPNs, and remote support tools.Understanding of cybersecurity principles and data privacy regulations (e.g., GDPR).Soft Skills:Strong organizational and multitasking skills.Excellent communication and interpersonal abilities.Ability to work independently and in a team-oriented environment.Problem-solving mindset with attention to detail.Desirable Qualifications:Relevant certifications (e.g., CompTIA A+, Network+, ITIL, Microsoft Certified).Experience with help desk or ticketing systems (e.g., Jira, ServiceNow).Familiarity with IT project management methodologies.